The definition of Business Process Management (BPM) is “A discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers, and partners within and beyond the enterprise boundaries.” Adding value to its client relationships with BPM, Prakat focuses on process improvements to increase efficiencies.

Purpose: An ongoing activity that focuses on increasing efficiency

Execution: Processes in a cycle

Handled by: Designated process managers who steward the process

Nature of work: Routine, repetitive task

How is it improved? Monitored and optimized at regular intervals after a few cycles

BPM Lifecycle

Prakat’s experience and expertise in BPM add value to functions including:
• Telemarketing
• Lead Generation
• Verification
• Customer Support
• IT Support
• Tech Support
• Document Processing
• Data Entry