Knowledge & Support Services.
Markets worldwide are becoming knowledge-intensive, with an organization’s ability to harness knowledge increasingly shaping their decision-making processes and determining a sustained competitive difference.
As this reality sets in, organizations are driving demand for globally dispersed talent pools in an endeavour to offshore skill-oriented work to regions that offer a compelling value proposition. This represents the next wave of outsourcing as organizations push the envelope to exploit cost efficiencies by outsourcing elements of their core operations as opposed to outsourcing of supporting business processes. These include services like Learning & Development, Accounting, Recruitment, Customer Support, Tech Support, each of which is critical to a business.