User experience enhancements
CASE STUDY
Product Engineering
Continuous Testing to Deliver Results
OVERVIEW
A healthcare provider sought to enhance patient care through effective remote monitoring solutions.
Product Engineering
Continuous Testing to Deliver Results
Delivering rich mobile and web-front experiences should be the goal of application modernization efforts with a focus on:
THE PROBLEM
A remote patient monitoring services provider needed technical assistance to scale operations in Southern California to meet demands during the onset of the pandemic.
Pairing and connectivity issues complicated the problem which now needed to be addressed remotely.
OVERVIEW
Improving data flow consistency allowed Prakat to redesign and rearchitect a software application with end-user accessibility through patients’ mobile phones.
Transforming the backend, Prakat designed new features and workflows, making the software user-friendly and more responsive.
CHALLENGES
- A remote patient monitoring services provider required technical support to expand operations in Southern California to meet rising demands during the early stages of the pandemic.
- Pairing and connectivity issues complicated the situation, necessitating remote solutions to address these challenges.
Solution Implemented:
- Addressing the technical divide during the initial wave of the pandemic was crucial for maintaining healthcare services.
- Conducted extensive video conferencing and open communication to identify the necessary features and workflows for the client.
- Redesigned the backend system user interface for Care Coordinators and Supervisors, along with a new mobile application for patient access.
- Developed mobile applications while simultaneously integrating and testing five medical devices within the backend system.
- The newly integrated system underwent thorough testing before being deployed to production servers.
Technologies Used:
- IoT Devices: For real-time health tracking.
- Cloud Analytics: To process and analyze patient data securely.
Business Impact:
- Improved patient engagement and adherence to treatment plans.
- Enhanced ability for healthcare providers to respond quickly to patient needs.
Results Achieved:
- Significant reduction in emergency interventions due to proactive monitoring.
- Positive feedback from patients regarding the ease of use and effectiveness of the service.
PRAKAT SOLUTION
Bridging the technical divide during the first wave of the global pandemic was vital to ensuring continued healthcare services.
Several hours of video conferencing and open communication determined the customer’s required features and workflows.
Redesign of the backend system user interface for Care Coordinators and Supervisors and a new mobile software application for patient access.
Development of mobile apps with testing and integration of 5 medical devices while simultaneously developing the backend system.
Newly-integrated system thoroughly tested and deployed onto production servers.
Conclusion:
Prakat’s remote patient monitoring solution empowered the client to deliver proactive healthcare, leading to better patient outcomes and satisfaction.
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