User experience enhancements
CASE STUDY
APP MODERNIZATION
Continuous Testing to Deliver Results
Delivering rich mobile and web-front experiences should be the goal of application modernization efforts with a focus on:
THE PROBLEM
A remote patient monitoring services provider needed technical assistance to scale operations in Southern California to meet demands during the onset of the pandemic.
Pairing and connectivity issues complicated the problem which now needed to be addressed remotely.
OVERVIEW
Improving data flow consistency allowed Prakat to redesign and rearchitect a software application with end-user accessibility through patients’ mobile phones.
Transforming the backend, Prakat designed new features and workflows, making the software user-friendly and more responsive.
PRAKAT SOLUTION
Bridging the technical divide during the first wave of the global pandemic was vital to ensuring continued healthcare services.
Several hours of video conferencing and open communication determined the customer’s required features and workflows.
Redesign of the backend system user interface for Care Coordinators and Supervisors and a new mobile software application for patient access.
Development of mobile apps with testing and integration of 5 medical devices while simultaneously developing the backend system.
Newly-integrated system thoroughly tested and deployed onto production servers.
KEY WINS
Customer backend activities now run smoother.
Automation of several daily tasks addressed previous operational issues.
Patients adapted easily to the user-friendly mobile application.
End-to-end digital transformation and software application modernization completed in only 3 months.
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