CASE STUDY
Technology
End-to-End Solutioning
Technologies – Keyword Based Automation framework/Karate
PROBLEM
End-to-End Solutioning Team faced challenges in integrating multiple billing and functional systems involved in the end-to-end cycle of the billing area. Key challenges included identifying stakeholders for each scenario, standardizing test automation across various platforms used by different teams, and ensuring system availability due to factors like code deployment and network issues.
OVERVIEW
The project focused on integrating high-level billing and functional systems within the billing area. This involved identifying test scenarios starting from client-side actions such as account creation/modification, order placement, billing maintenance, and license updating, in collaboration with respective teams.
SOLUTIONS
- Stakeholder Identification: Multiple approaches were employed, including thorough documentation review, meeting recordings analysis, and extensive discussions with teams to understand the start and end points of functional flows for each scenario.
- Test Automation Framework: Initially attempted automation using the automation framework, but faced challenges automating UI flows. As a fallback, the Karate automation framework was explored, with ongoing proof of concept (POC) efforts. Efforts were made to standardize automation suites across applications to ensure consistency and efficiency.
- System Availability Management: To mitigate issues related to system availability, sanity automation suites were developed for each application within the end-to-end process. This approach aimed to reduce testing time and prevent failures by ensuring early detection of issues.
Data analytics and automation
KEY WINS
Cross-functional Knowledge and Innovation: The project provided an opportunity to gain cross-functional knowledge across teams and innovate multiple proofs of concepts (POCs) for automating end-to-end test scenarios. This exploration and innovation enhanced efficiency and effectiveness in managing the billing area.
By addressing challenges through stakeholder engagement, test automation framework exploration, and system availability management, the project facilitated smoother integration of billing and functional systems within the billing area, leading to improved operational efficiency and cross-functional collaboration.
