CHALLENGES

Key challenges faced during the project included:

• Identifying appropriate stakeholders for each scenario.
• Standardizing test automation across platforms used by different teams.
• Managing system availability amid code deployments and network issues.

Solution Implemented:

Prakat developed an automation framework that included:

• Stakeholder Identification: Employed various strategies such as reviewing documentation, analyzing meeting recordings, and conducting discussions with teams to understand functional flow endpoints for each scenario.
• Test Automation Framework: Initially explored UI automation, but due to challenges, shifted to the Karate automation framework, with ongoing proof of concept efforts to standardize automation across applications for consistency.
• System Availability Management: Developed sanity automation suites to ensure system readiness, reducing testing time and catching issues early within the end-to-end process, improving overall reliability.

Technologies Used:

• Automation Framework customized for subscriber provisioning needs.
• Integration Tools: Facilitated seamless communication between systems.

Business Impact:

• Efficiency Gains: Reduced provisioning time significantly.
• Error Reduction: Minimized manual errors, enhancing data accuracy.

Results Achieved:

• Cross-Functional Knowledge and Innovation: The project fostered the acquisition of cross-functional knowledge and led to the development of multiple proof of concepts (POCs) for automating end-to-end test scenarios, enhancing overall efficiency.
• Improved Integration and Collaboration: By overcoming challenges through stakeholder engagement, test automation framework exploration, and effective system availability management, the project enabled smoother integration of billing and functional systems. This improved both operational efficiency and cross-functional collaboration within the billing area.

Conclusion:

The project significantly improved the integration of high-level billing and functional systems by addressing key challenges such as stakeholder identification, test automation standardization, and system availability management. This resulted in enhanced operational efficiency, smoother processes, and stronger cross-functional collaboration. Through innovation in automation and proactive stakeholder engagement, the team successfully streamlined the billing cycle, delivering a more reliable and scalable solution for managing complex billing workflows.